Culver Barstool

RETURN POLICY

 FOR DELIVERED ITEMS: At New Line Home Furniture, we take great pride in the quality of our merchandise. Our items are eligible for return within 48 hours of delivery for an exchange of the merchandise value. 

Please contact our Customer Care Center right away with any concerns about defective or damaged merchandise. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.

INELIGIBLE ITEMS

• Open box items/ Floor sample.
• Final sale items.
• Monogrammed/ Customized items.
• Made-to-Order (MTO) items.
• Mattresses and foundations.
• Gift cards.
• Items damaged through normal wear and tear.

WAYS TO RETURN

• By phone — Furniture and other large items must be arranged for return over the phone by calling our Customer Care Center at 407-633-2744, please note there is a $100.00 fee for returned items to be picked up. 

PROOF OF PURCHASE

A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase.

• Original paper or gift receipt
• Electronic receipt
• Original packing slip (with order number visible)
• Order number

REFUNDS REQUIREMENTS

• Original receipt or Gift receipt — Returns with an original or a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
• Over $10,000 — If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you.

• Shipping and processing fees are nonrefundable.

RETURN FOR ITEMS THAT WERE NOT DELIVERED/ CANCELATION POLICY

 Items that were not delivered can be cancelled within 7 days of purchase for a full refund, excluding previously ineligible items. 

Requirements: 

• Original receipt — Returns with the original receipt will be refunded in the original form of payment.
• Gift receipt — Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
• Shipping and processing fees are nonrefundable.